Shipping & Returns

Shipping Policy

At El Waha Natural Care, we are committed to delivering your order safely and efficiently.

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation once your purchase has been successfully placed.

Delivery times may vary depending on your location and courier service availability.

Estimated delivery times:

Please note that delivery times are estimates and may be affected by factors beyond our control.

Shipping costs are calculated during checkout based on the delivery location and order value.

Any applicable shipping charges will be clearly displayed before completing your purchase.

Once your order has been shipped, tracking information will be provided when available so you can monitor the status of your delivery.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return guidelines below.

Products may be returned if:

To be eligible for a return, products must be:

For hygiene and safety reasons, we cannot accept returns or exchanges for:

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

We will review your request and provide a suitable solution as quickly as possible.

Once your return is approved and inspected:

Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error.