Shipping & Returns
At El Waha Care, we are committed to making your shopping experience simple, safe, and convenient. This policy explains how we process, ship, and handle returns for your orders.
Shipping Policy
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an order confirmation after your purchase has been successfully placed.
Delivery Times
Delivery times may vary depending on your location and courier availability.
Estimated delivery times are:
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Major cities: 2–5 business days
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Remote areas: 3–7 business days
Please note that delivery times are estimates and may be affected by circumstances beyond our control, including courier delays, public holidays, or unexpected events.
Shipping Fees
Shipping costs are calculated during checkout based on your delivery location and order value.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, tracking information will be provided when available so you can follow the status of your delivery.
Returns & Exchanges
We want you to be satisfied with your El Waha Natural Care products. If there is a problem with your order, please review the guidelines below.
When Can I Return an Order?
A product may be eligible for return if:
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The item received is damaged or defective.
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You received the wrong product.
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The return request is submitted within 7 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Be returned in its original packaging whenever possible.
Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns or exchanges for:
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Opened skincare products.
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Used personal care products.
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Products damaged due to misuse or improper handling.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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Clear photos of the product and packaging.
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A brief description of the issue.
Our team will review your request and provide an appropriate solution as quickly as possible.
Refunds
Once your return request has been approved and the returned product has been inspected:
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Refunds will be processed using the original payment method whenever possible.
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Refund processing times may vary depending on your payment provider.
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Shipping fees are generally non-refundable, unless the return is the result of an error on our part.
Need Help?
If you have any questions about our Shipping & Returns Policy, please contact us.
El Waha Care
Phone / WhatsApp: +20 12 7606 7395
Our team will be happy to assist you with your order or answer any questions about shipping, returns, or refunds.